T-Mobile
Prepaid Support Call Wasted an Hour, Website Down Seven Days

I have had at least two T-Mobile pre-paid accounts over the past 6 years and have always had issues with your Customer Service Department. Today was one of the most frustrating encounters to date with a female named Jennifer, 84397, who was very hard to understand to begin with and who NEVER answered any of my questions but instead asked for totally impertinent information about me which had no bearing on my questions. For example, she asked for my zip code; five minutes later, she asked for my state, then my city. (The zip code provides someone with all this information, so why have to ask?) THEN she came back on the line to tell me that the T-Mobile website was inaccessible while you made improvements to it. That was the reason I was calling – for seven days straight I had gotten this information online every time I tried to log in, so I was finally calling to find out why I was getting this message that the site was inaccessible!

After a half hour waiting and telling her that what she was telling me was not I had asked, I finally requested to speak to a supervisor which took another half hour...

So all this poor frustrating interaction from you is your attempt at customer service?

Well I wish to tell you, dealing with you has had just the opposite effect on me. I have had it with your treatment of the consumer and am in the process of eliminating you from my life. I have also encouraged friends and family who have T-Mobile to do the same. Your inability to hire persons who can satisfactorily deal with purchasers of your product, no matter how good or bad they are, has forced me to take my business elsewhere. I can only hope that all the consumers you continue to frustrate decide to boycott T-Mobile so you learn just how important all of us ‘end users’ are!

Company: T-Mobile
Country: USA

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