AT&T Wireless
Disregard for long-time customer - AT&T Wireless contracts

After nearly ten years with AT&T wireless (previously Cingular), I am hitting my head on a wall trying to switch services. We are 2 months away from being able to transfer to a new carrier, however, our daughter is at college and has terribbly spotty service.

When trying to cancel 2 months short of 10 years, I am repeatedly told that I can't just buy out my contract and that if I were to leave now, they'd hit me up for $525 in ETFs - no exceptions. (3 phones on the network.)

I understand that I signed a contract, but I also feel that they should be able to compromise and let me pay the last 2 months on the contract rather than force me into ETFs. I guess 10 years of payments (over $15K) doesn't mean anything to AT&T. You'd think they would treat a long-time customer with some level of decency.

I can't wait until 1/23 so I can be rid of AT&T forever. I only hope Apple realizes how much money they are losing by being tied to such a poor provider.

Company: AT&T Wireless
Country: USA

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