Straight Talk
Service Works But Support Unreachable For Refill Issue

Telecommunications

I have had StraightTalk service that I purchased at Wal-Mart for almost 1 year. The service itself is great, but their customer service has been beyond disappointing time and time again. My current complaint is that I cannot get anyone on the phone to help me with an issue that I cannot make calls after refilling my service. I keep calling their 877 number and I either get immediately kicked off because they can't take my call due to heavy call volumes or I wait on hold so long their system eventually kicks me off. This is not the first time I have had issues with their customer service. When I first got the service it took them over a week to port my phone number and later when I purchased a new phone it took me 3 days to get it setup correctly. I like the service, but if customer service is important to you go elsewhere.


Company: Straight Talk
Country: USA
State: Georgia
Site: straighttalk.com
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