T-Mobile
Deceptive BIlling Process - Deceptive Billing Process

At the time of signing up with T-Mobile for a family plan, I was told clearly and repeatedly that there is NO activation fee. Unfortunately, the bill shows otherwise, there is US$140 activation fee. I immediately contacted T-Mobile billing department. They declined to provide credit to my account; they told me to contact the agent instead. The matter is still unresolved after making contact to the agent. As a consumer and customer, why should I have to go through the inconvenience to fight for their elusive mistake? I strongly believe this is a policy of deception; this type of business conduct is unacceptable and detrimental... It has never been any similar painful experience with AT&T or Verizon in the past!

Company: T-Mobile
Country: USA

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