Sony Service Center
Service center failed to fix recurring phone software issue

Hello,

I work as a software developer. I am sharing with you one of my bad experiences with the Sony Services Center. My mobile had some software issue, so I decided to visit the service center. They checked it, declared that it was a software problem and told me that I should upgrade the software so the problem would be resolved. I submitted my mobile and got it back with upgraded software, but after a few days the same problem returned. It was a new mobile and was under warranty. I visited again, and they did the whole process again, and sadly the same software issue appeared in my mobile after a few days. I formatted it and did everything I could, but with no results, and I noticed the staff behaved strangely and they did not provide any help. It's really bad manners. I am humbly requesting all service centers, not only Sony, to take care of every single customer. Don't think you have lots of customers. Every customer is important.

Company: Sony Service Center
Country: USA

  <     >