Walmart
Refused Mexican Driver License and US Visa as Return ID

Last night I was at Walmart located in 8520 North Beach Street Fort Worth, TX 76244%u200E, I was trying to make an exchange of my son's jeans that didn't fit him (an 8 dls jeans); unfortunately I didn't have the receipt so they asked me for my drivers license. I explained the lady that I'm not from the United States, I'm just visiting from Mexico and I gave her my driver license from there. She asked to another women that was there and in a very rude way she told her that the id was unnaceptable, that it had to be an US goverment issued ID, so, I gave the women my US visa card and she just said again that it was not accpetable since I had to show them a permanent resident ID. I repeat to them that I'm not from here and that I was not asking them for a job and that they were not IMMIGRATION department to ask me for my documents and that I was feeling a discriminatory treat there, so very mad she went for the manager named RANDY and she took side for the employee... There where like 5 or 6 persons just staring at my ID (an official US goverment issued id) don't even trying to do something. The first lady was looking for a Walmart policy book and read at loud: ID MUST HAVE TO BE AN US GOVERMENT ISSUED CARD, at that point I had to ask: Can't you read? It is an us goverment id... That they did not like, that I suggested their study level was low, so the woman almost hit me... I was being treat in a discriminatory way and she felt offense for my logic question? At the end the manager finally used my id number in the system and that was it, it worked! And she asked me to give a number for the next time, I asked her that for the next time the employees should be trained instead. I didn't even receive an apology from all that people that was very rude to me. I have been walmart customer forever, here and of course in mexico, and never have had an experience like that.

Company: Walmart
Country: USA

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