Firstenergy Solutions
FirstEnergy Solutions gives you the run around to cancel a contract

I had a guaranteed contract with FE Solutions for 2012. When it came time to renew, I declined via a phone call. Then I got a letter saying if I didn't call a number (877-283-0685) by a set date, the contract would be automatically renewed. When I called that number, I was told they couldn't cancel the contract and that I had to call another number. When I called that number, I was either left on hold or the office was closed. I called the first number again and had to insist on speaking to a supervisor. She told me that the number in the letter is so they can talk you into renewing the contract. She finally agreed to take my info and cancel the contract.

Company: Firstenergy Solutions
Country: USA

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