Equita, 42 – 44, Henry St., Northampton, NN1 4BZ
Consumer Report

Last week a "Removal Notice" was sent to my address, for a former lodger who moved out a year and a half ago.

This was the most recent in a number of letters sent to my address, although I have already notified Equita several times that he had moved, and given his new address.

I have returned unopened envelopes, with his new address written on them. I have even taken the trouble to write a letter, enclosing one of his unopened letters, and notifying them of his address. I sent these to the return address on the back of the envelope: Data Services Centre, Department E, Doncaster, DN55 1ES.

*I have now learned that this return address is wrong.*

Last week, as I was clearly not getting through, I opened the envelope – illegally. From the telephone number inside I learned that not only is the returns address given the wrong one, but that no material from this address may be expected to reach Equita's office.

What is the point of failing to give an address suitable for communication? Of compelling recipients to break the law in order to get in touch? Can it possibly be so as *to delay communication as long as possible, therefore giving Equita an excuse to escalate clients' debts? *

I live alone, with two long-term illnesses keeping me mostly bed-bound. I do not appreciate the likelihood of receiving visits from a bailiff over an affair which has nothing to do with me.

When I called Equita's office I tried to have noted on the relevant file the fact that they had long ago been told where he had moved to. The young man I spoke to was obstructive and finally rude.

Company: Equita, 42 – 44, Henry St., Northampton, NN1 4BZ
Country: USA

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