Waitrose
Consumer Report

Absolutely terrible. I USED to shop quite frequently at the Brent Cross store but have recently been followed around the store by the less than bright security guard. When I did complain, the manager basically called me a thief. When I complained to their head office, I was told it was my fault for going into the store and making eye contact (as opposed to looking away or down at the ground). Shocking customer service from an otherwise well respected brand.

Company: Waitrose
Country: USA

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