JustFab.com
Consumer Report

I signed up for JustFab last year as it was a neat concept - I did realize the monthly charge although sneaky but they reassured me they send two reminder emails to "skip the month". Not once have a received those emails and I have double checked my contact information many times. I even HAVE skipped and been charged but ended up just trying to use the credit.

It's my fault that I have forgotten to skip, but it is their fault that the quality of their items are just horrendous. I have received "new" shoes that were falling apart without ever being tried on! The pairs I decided to keep fell apart after 1 or 2 wears or I realize too late the sizing is incredibly off. Their customer service is just atrocious. The make it nearly impossible to return anything and charge a ridiculous restocking fee.

Today I called to cancel once and for all and I felt the representative would not let me cancel. I was trying to be as friendly as could be but I explained my concerns. She talked me into giving them "one more try" with a free credit to try a different item ie: accessories, purses, jeans. Ok, fine why not? I go to look and find a purse I like and it won't let me purchase it? Get on that chat (as I was on hold for a very long time before), and she said my account is cancelled? Wait, wasn't she doing her best to avoid that? I explain the situation and the rep just leaves. Yep, just closes the session. Rep #2 same thing - my account is cancelled, I don't see anything about a free credit so I'm not going to give it to you and leaves. Wait, I already had a credit from forgetting to skip last month? As well as I exchanged shoes for a smaller size and I am sending them back. Since my account is cancelled am I getting that money back?

Since I have had terrible luck with their customer service I'm afraid to even call again. I just want my money back - and if they dare charge me a "restocking fee" I am going to explode!

This company is criminal. I really hope someone starts a class-action lawsuit against them.

Sorry for everyone else's woes as well.

Company: JustFab.com
Country: USA
State: California
City: El Segundo
ZIP: 90245
Address: 2301 Rosecrans Ave
Phone: 3106830940
Site: justfab.com

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