Stub Hub
Stay far away from Stubhu

I tried to buy some baseball playoff tickets to take my grandkids. I saw a good deal just above face value and entered all my information, credit card etc and thought our transaction was complete. The next day I get an email saying that the Seller made an error in listing the tickets and was cancelling the sale. I talked to StubHub and asked them to persuade the Seller the seller to go through with the deal, since it was his error. They refused to help in any way.

StubHub explained what all their fine print means: they lock in the Buyer and give the Seller 48 hours to “confirm” the sale for whatever reason: Seller error, better offer etc.

Their FanProtect means nothing: all they will do is allow you to cancel the transaction and to attempt to purchase other tickets on their site for the same price and on terms as another other customer. Their discussion about finding you “same or better” tickets is meaningless in this context. EBay would never tolerate such bad behavior by a Seller and does absolutely stand behind their marketplace with cash, but not “same or better” tickets.

Company: Stub Hub
Country: USA

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