Green Dot Corporation
Paid $200 on card for approved $2000 loan, claim closed

On 6-1, I was called by a company called "Advance America," and they said I was approved for a loan in the amount of $2000. They had all my info, including name, address, phone number, bank info and Social Security number. They wanted me to put the first payment of $200 on a Green Dot card, so I did. Within an hour and a half of doing so, they stopped answering, and I heard that they were a MagicJack customer. So I called Green Dot immediately and tried to file a claim or complaint.

It took me sitting on hold for three hours before I finally talked to someone. They took my claim and said someone from the fraud department would call me back, because they said someone activated the card in another name, even though I have the original card and receipt. No one called, so I called them, and they said the case was closed because they could not retrieve the money. They obviously did not try, because they did not call me when they said they were going to and did not do an investigation like they said they would. If they had, they would see I have the card and receipt and tried to call them within an hour and a half of buying the card.

I did get them to admit they handle everything out of their call center in the Philippines, even the fraud claims. For all I know, someone from their company stole my money. After getting annoyed at the fact that they did nothing to help me and they were in the Philippines doing nothing, I asked to speak to someone in the United States at their main or head office, and they said they would set the call back for within 48 hours, but of course, nothing!

I am a single disabled father of one and am on low income as it is. This really hurt me financially, and I am now late on my rent and other bills. I have now complained about Green Dot and Advance America to the Better Business Bureau and to this website. Hopefully someone can help me. It is not like they cannot afford to pay me back. Thank you for listening and helping, I appreciate it a bunch.

Company: Green Dot Corporation
Country: USA
State: California
City: Pasadena
ZIP: 91107
Address: 3465 East Foothill Blvd
Phone: 6267753427, 6267652000, 8666524611, 8667957597
Site: greendot.com

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