Jet Blue Airlines
Website error costed me time, money & sleep

First time ever traveling with JetBlue. Got to airport 7 flight was delayed for 2 hours. Later there was a gate transfer & had to walk all the way to other gate. No seats there to sit & had to wait standing all the time. Got in the plane & another half hour wait on run way before pilot took off. On my way back, got to airport & found out my ticket is for next month. Unprofessional, rude & unacknowledged staff. Nobody at office could he me. Made me pay $310 for ticket change & told me it was refundable. Never got that money back. Called them several times & after long wait the terrible customer service people talk like they don't care & won't even try to help you with situation. Talked to the supervisor & she said straight up that airline don't care & its all my fault. I passed 12 hours sitting on the airport at night, waiting for next flight & that definitely is the worst traveling experience of my life. JetBlue should not even in business for their terrible & unprofessional staff & service. I really regret traveling with them & sure will spread the word for people to avoid them robbers.

Company: Jet Blue Airlines
Country: USA

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