Fred Lohman
Consumer Report

From: Sent: Sunday, June 03 11:21 PM
To:
Subject: Japanese Sword Restoration: military saya
Message: Hey!
I'm glad I found your website. If I wanted a military saya from
scratch, could you do that? Also, would it be iron like the antiques?
I was thinking of something like this.

Http://www.aliexpress.com/fm-store/314384/210650326-517676221/HANDMADE-JAPANESE-FOLDED-SAMURAI-SWORD-GROOVE-BLADE-NAVY-MILITARY-NCO-KATANA.html

Thank you for your time,
Jon

This is the reply I got.

From: info@japanese-swords.com
Subject: Re: Japanese Sword Restoration: military saya
Date: Mon, 4 Jun 10:27: 22 -0700

Jonathan;

The website sells only CHINESE swords, they are NOT real 'Japanese swords'

They ARE Chinese COPIES of Japanese swords.

Their price is O.K. But they have falsely advertised the sword as Japanese
made...

It still is not a real Japanese sword.

Real Genuine Japanese swords are (guess what?)... ONLY MADE IN JAPAN.

Tina...

To which I responded

Sent: Monday, June 04 12:30 PM
To: info@japanese-swords.com
Subject: RE: Japanese Sword Restoration: military saya

Okay, you don't have to be rude about it.

Then I got a reply from the owner, Fred Lohman.

Ubject: Fw: Japanese Sword Restoration: military saya
Date: Mon, 4 Jun 14:14: 54 -0700

Sir;

Please don't accuse my helper of being rude because in my opinion, she overextended her level of kindness by even replying to you and further for not calling you an idiot to think you could buy a genuine Japanese sword for only $120.

Nuf said.

Fred Lohman

To which I replied...

Dude,
1. You guys are supposed to reply to emails.
2. If you read my email, you would know I was using the saya in the picture as a reference to what I was hoping to purchase from you. I wasn't going to buy that.
3. That's real nice... Calling me an idiot for your misunderstanding.
4. So again, You're rude and you lost a potential customer.

Good day,

Jonathan

I did not lose any money on this of course. My complaint is about the customer service. (Tina) did not even answer my question from the first email and responded in a juvenile manner. Fred Lohman must not have read the first emails or just listened to his associate's side of the story and responded in a rude manner as well. Is this the level of business that we have to deal with these days? I'm not saying the customer is always right. I'm saying they could have READ my first email correctly instead of obviously mulling over it.

Company: Fred Lohman
Country: USA
State: Oregon
City: Portland
ZIP: 97232
Address: 3405 N. E. Broadway
Phone: 5032824567
Site: japanese-swords.com

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