Adt
ADT Unethical - ADT Security Services

We recently learned the communication lines of our system had been severed and we had no connection for several months. ADT did not catch that we were not connected, thus alarm wasn't functioning. We switched to a lower priced internet-based service. ADT is now harassing us to pay for the entire year going forward. We signed a one-year contract several years ago, but they say because we didn't cancel prior to the automatic renewal, we must pay for the entire year. So, they want us to pay for the months it didn't work and the entire year we won't be using it. Automatic contract renewals are unethical and illegal in some states!

Company: Adt
Country: USA

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