Hawk Security
No renewal notice sent to customer. No way to cancel!

I knowingly signed a three year agreement with Hawk Security and honored it. I even stayed with the company for a year and a few months longer. I called to cancel service today and they told me my contract won't be up until next April and there is no way to cancel without having to pay the entire year either in full or monthly until April. When I said I had I had never been sent any renewal notices they said they did not have to and it was automatically renewed as per the contract.

After I got over the initial anger and came to grips with the fact that I had not read the contract carefully enough (or they glossed over it very well during the signing) I told the customer service rep. To not allow any renewals for next year for any reason.

I then went in search of my contract, but could not locate the document. I called customer service again and asked one be sent to me just so I could double check. I asked this customer service rep. To be sure my desire for no new renewals was on record. He stated it was, but it would not matter as the cancellation needed to be received in writing. WHAT??? I guess the other rep. Forgot to mention that. Had I not asked I would have been stuck for another year.

I take responsibility for not reading the contract well enough, but everyone needs to know Hawk Security's contract and cancellation policies are at the very least questionable but more like predatory. Stay away if possible and find another agency with more customer friendly cancellation policies.

Company: Hawk Security
Country: USA
State: Texas
City: Fort Worth
Address: 14500 Trinity Blvd., #100
Phone: 8177850200
Site: hawksecurity.com

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