H&R Block, Inc
Taxes filed wrong - Tax Return

My stepmother went to H&R Block for the fourth year this year. Suddenly they wanted to charge her $210.- instead of the $ 180.- as they did previously. After she complained they reduced the fee (very arbitrarily it seems). Then for the first time in fours years they told her she had to pay taxes on her social security income although nothing had changed. She knew something was wrong and went to a free tax provider at the senior center. There they amended her return and told her she would receive taxes back as in the previous years. She went back to H&R Block to retrieve the tax fee since they had done it wrong. They claimed is was all her fault, that she had done everything wrong all these years and refused. When I tried to talk to them they became very rude. What a terrible service!

Company: H&R Block, Inc
Country: USA

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