Fire Specialist
Ripoff deceitful use of BBB logo on their website, poor business practices

A representative of this company sold me an outrageously expensive package over the phone (yes, I was stupid to participate). When I called to cancel the order, I was told by a very unhelpful customer service girl that I couldn't cancel my order after 3 days. The order was placed during the end of May, (over the phone, and I never received a receipt) and I called to cancel the first week of June. My check cleared my bank on June 3. The items weren't even to ship for 6 to 8 weeks (and still haven't been received).

I wrote to the President and CEO, Mr. Stephen Brom, on June 10th, requesting a refund of my $358.70, and included my phone number to facilitate his contacting me. I never heard from him. I would like a refund, and will gladly update this report if one is received.

Company: Fire Specialist
Country: USA
State: Texas
City: Farmers Branch
Address: 2309 Springlake Road Suite 680
Phone: 9722439020

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