Yoshi Blue / Idea Village
Consumer Report

I ordered the 8pc set on the 12th of Feb. I received an order number in my e-mail immediately after the order was placed and was told to expect another e-mail when the order shipped in a few days. After two weeks I went on line to check on the order status and there were no records that the order existed so I called customer service and they told me the same thing, that the order didn’t exist. As a result, I placed another order over the phone with the customer service person. That order arrived the same day I got another e-mail confirmation that the first order I had placed was now being shipped. This was March 5th. More than 3 weeks later the lost order now reappeared.
I called customer service to see about getting the order cancelled and a refund. They told me to refuse the order when UPS attempted to deliver it. How do you do that? UPS will deliver when I'm not home and I will not be able to refuse the order. They then said I could take it to UPS myself. It’s a 20 mile drive for me and an hour out of my life for no compensation. They refused to send a return label. They refused to allow me to take it to FedEx which is only 2 miles away. They would not contact UPS to have the order returned even though it is within their power to do so.
I have to register with UPS to get special tools to return the order to the sender. I hope this works. I'm now waiting 2 hours before the UPS registration will sync shipments with my address, so this complaint is how I'm spending my time.
These people are not accommodating when they mess up. Beware!!

Company: Yoshi Blue / Idea Village
Country: USA
State: California
City: Pacoima
ZIP: 91331
Address: 10303 Norris Avenue
Phone: 8776019116
Site: yoshiblue.com

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