CVS Care
Horrible service

I had a kidney transplant and therefore take 2 anti-rejection medications. My insurance, Horizon Blue Cross Blue Shield, required me to order both of these medications through CVS Care mark instead of my local pharmacy. I can't stress how crucial to my health both medications are. With that said, this past week will be the THIRD time CVS has not gotten my medication to me in time. I had called two times during the previous week to confirm I would receive the delivery by Friday March 16th. Friday came and went, I never received my medication. I spent a good portion of Saturday March 17th on the phone with the answering service, who was extremely rude and no help at all. There was %u2018nothing they could due and my shipment wasn%u2019t due out until Tuesday March 20th so I%u2019d have to wait to take it%u2019 %u2013 really? Wait to take my anti-rejection medication that stops my body from rejecting that extremely important organ I was given. And my shipment wasn%u2019t due until Tuesday March 20th now even though I was told both times that I called to confirm I would in fact have it on Friday March 16th. I absolutely hate dealing with this company. The only person that was sympathetic and understood the need was the on call pharmacist; thanks to him I was able to get my medication at a CVS pharmacy. The other past two times they screwed up my shipment, I then too had to scramble to find a pharmacy that would actually have this specialty medication in stock. This is their jobs and they have people%u2019s health and lives in their hands, I can not understand how they are not more responsible. I am doing everything in my power to go through another company for my medications.

Company: CVS Care
Country: USA

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