Wells Fargo
Accounts Blocked and Closed After Depositing 401k Loan Check

On Monday, February 20, I applied for a Wells Fargo secured credit card online and the only way it would allow me to fund the secured credit card account was through a Wells Fargo Bank account. So I then opened a Wells Fargo Way to Save bank account #6786585007, to fund the card. It I wanted to load $300 onto the secured credit card and the minimum to open the way to save account was $100. I used a credit card to open the way to save account online.

On Tuesday, February 22, went into a branch on 17th Street in Atlanta, Georgia, to deposit my 401k loan check that I've had for a couple of weeks. When I get to the bank, there were 2 way to save accounts opened and only 1 had money inside (the $100 I used to open it) and the other had a $0.00. They were both opened on the same day, one was by accident. I then deposited my 401k loan check for the amount of $1,390.00, and on the receipt that I currently have, it showed the funds would be available on February 22.

I then received a telephone number, from a branch associate, to call for information on how to get online access without use of a debit card. I did so, and I was able to access the 2 way to save savings accounts and also the new credit card account. I was then able to link my Wells Fargo account with my checking account, with another bank. But by Thursday February 23, I went to log in to verify the trial deposits, and the website wouldn't let me log in stating I didn't have any accounts.

I then called and was told that my accounts had been blocked and had to speak to someone in the fraud department. Then the fraud department said I needed to speak with someone in the loss prevention department. Then loss prevention said I need to speak back with the fraud department. I was then transferred back and fourth. I was told my accounts had been closed and to go into a branch to withdraw my money. I went into the same branch I deposited the money, and the same associate told me there was nothing she could do because the accounts had no information and gave me a number to call, which were the numbers I called earlier.

I called again and the rep said there wasn't any information on any accounts for me and that I should wait 5 more days for information. So when I asked where's my money, they stated there's no information on any money. Can somebody help me?

Company: Wells Fargo
Country: USA
State: California
City: San Francisco
ZIP: 94104
Address: 420 Montgomery Street
Phone: 8662493302
Site: wellsfargo.com

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