DinoDirect.com
Consumer Report

I purchased an IP surveillance camera from DinoDirect. The unit was defective. I submitted a claim with them: RMA ID: RF55994683-DD01. Then they simply stopped answering my emails. I opened a dispute with Paypal. DinoDirect responded as follows:
=
From Seller - DinoDirect.com

12/21 21:03 pst

We would like to inform you the notice of the return. Please return them via International priority mail and notice us with the shipping fee receipt and the tracking number. We will refund half of the returning shipping fee to you when received your shipping fee receipt. And please write 10 USD for the package value to avoid extra tax. You may contact us by sending email to cs-center@dinodirect.com.

Here is the return address:

Cuikai

Rm b-1, fl 5, block 4, seg science and technology park

Huaqiang north road, futian district

Shenzhenguangdong

China

Post code: 518031

Tel: (86) 15919818878

And since we have sent you the address, you don't need to get the return shipping
=

Since then: nothing... And Paypal closed the dispute.
I have not been reimbursed.
Dino Direct has awful customer support. The don't follow up on their own RMA numbers... And they don't honour their "money back" policy.

Chris

Company: DinoDirect.com
Country: USA
State: California
City: Los Angeles
ZIP: 90069
Address: 8605 Santa Monica Blvd #22395
Site: us.dinodirect.com

  <     >