A & E Factory Service
Horrible Customer Service

They were the most awful company I have ever dealt with! Whirlpool set up an appointment to come out and fix my washing machine and this is the company they sent. They came out to diagnose the problem and then said the parts needed to be ordered and delivered to my house. They set an appointment for the following week to then fix it once all parts have been delivered. Not only did the parts not get delivered on time, A & E then cancelled the appointment and rescheduled for another week later! The parts arrived the same day they cancelled that first appointment to fix the washing machine, so frustrating! So now the parts have been sitting in my garage for over a week. They were scheduled to come out between 12 and 5pm today to fix it, 4pm rolls around and still no one shows up. So I called and they said "yeah, we're not going to be able to make it out today."

Was anybody going to call to tell me this, probably not, and now they are saying that they can't come out till next Wednesday! I'm going to eat the fee that it cost for them to come out and keep the parts delivered to my house and just get another company to come out and fix my washing machine. Which by the way I called the new company this evening and they are coming out tomorrow! I'd rather do that than deal with this company any longer. Also, the people on the phone at A & E were useless, the most horrible customer service I have ever dealt with. Making me go in circles with a bunch of different people. I learned a valuable lesson. Research a company before using them and read all reviews on that company. I can't believe whirlpool uses a company like this!

Company: A & E Factory Service
Country: USA
Address: 952 E. Baseline rd Mesa AZ 85204
Phone: 8009059505
Site: aefactoryservice.com

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