Domino's Pizza
Manager Rude After Store Could Not Change Hundred Dollar Bill

I'm not sure what difference this will make, but we'll see. I recently called a Dominos store to place a delivery order, but asked if the driver could change a hundred since that's all I had. I was told the drivers only carry $20.00 dollars, to which I understand due to their safety. I then told the lady (which was the manager) o.K. Thank you and she responded by just hanging up on me.

After a short time I remembered the advertising special of the large carry out for $7.99 so I decided I would call and place the family order and drive 15 miles to pick our order up.

Once I arrived at the Dominos store and give the name on the order, I was told the total to which I handed over my hundred dollar bill. I am then informed that they did not have change. The manager then approaches the window, with attitude all over her face, and informed me, "we can't change that, I told you that earlier!" So now I'm stuck without dinner, an unhappy family, and more attitude when I get home, due to your store not being able to change a hundred dollar bill. We order from Dominos at least once a week but I think that will soon change. I have worked in customer service for more years than I care to count and I myself know manager Melissa Tu (or however spelled) at the Destrehan, La. Store could've been a little more courteous. The gentleman at the window was more polite as he apologized with her giving a scouring look behind him. It's my fault that your place of business can't change a hundred dollar bill. If that's the case then you need to advertise that. Does that also gives your employees reason to treat me rudely?

Dominos wanted to be made aware of how their pizzas looked once delivered, and there have been instances in which I sure could've sent in pictures of pizza that looked as if it was not only dropped but kicked to the door, the box kind of tells the story, but I never have. I decided this would be heard. Because this just lost you business and I will continue to tell this story of how Dominos cheated my family out of their request of "that good thin crust pizza" for dinner. Not so happy consumer!!!

Company: Domino's Pizza
Country: USA

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