Leather Coats Etc
Customer Service Runaround!

I purchased a long coat for my husband in February. He never wore the coat and when I asked why he said it didn't fit properly. I call Customer Service and explained the situation and asked if it was possible to exchange the coat for a smaller size even though it was past the 30 day exchange policy. Sierra said that is should not be a problem. I called back a few days later to find out how to fill out the return paperwork (I still had the original packing documents) and the person again confirmed that since I had all the origial documents that the exchange would be no problem. I called a week later to follow up and was told that they had received the coat and would be crediting my card and charging it again for the new coat. I explained that the card's expiration date was different and was told that they would call me for the new date when they got ready to charge it.

I called a week later to follow up and was told that they have shipped the original coat back to me because the card had expired! I explained the process I went through and got the "well, I don't know what to say." I asked to speak to a supervisor and was then told that they couldn't take it because "it was past the 30 days and the card had expired." When I again explained the process I had gone through to make sure these two issues were not a problem, she said "well, I don't know what to say." How about "we are sorry and we will make this right for you."

This company has some serious customer service issues. I don't know what more I could have done to make this a positive transaction other than flying from California and delivered the coat and the card in person. I will never do business with this company again and I recommend that others do the same.

Shame on them!

Brenda Radel

Company: Leather Coats Etc
Country: USA
Address: 1700 Burlington Ave Kewanee IL 61443-3278
Phone: 3098523341
Site: leathercoatsetc.com

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