Dish Network
Account Records Changed on Customer-Owned Receiver

I have had an account with dish network ever since VOOM went out of business. When I opened the account I leased two 811 receivers. Later Dish changed the method they use on HD programing and had to replace the 811's with VIP211's.
A couple of years later I purchased a VIP211K from a company in Florida. I had it added to my account along with the two VIP211's that I lease from them. At that time my account showed that I leased two VIP211's and owned one VIP211K. I know that they showed it that way on the account for at least a year or more.

On December 26 I checked my account on line to see what I am being billed for and what equipment they show that I have. They now show to own ALL THREE of the receivers and I lease all of them.

I called to have them correct that. I was told that they show to own all of them and if I wanted it changed, I would have to produce a receipt where I purchased it. I told them that it was purchased in January from a company in Florida, I gave them the name and town of the company I purchased it from and said it had been nearly three years ago and I had no idea where the receipt would be after all that time. But if they would just LOOK AT THEIR OWN RECORDS they would show that I leased two VIP211's, But Did Not Lease A VIP211K. They have refused to do that. Then I said they would need to show something to prove I had leased it from them. I was then told that they don't always keep those records and it was up to me to prove them wrong.

(I LOVE GREAT CUSTOMER SERVICE) (We are the big guys and you are the little guy and if we want your property we will just take it.) bigtex

Company: Dish Network
Country: USA
State: Colorado
City: Denver
Address: 1020 Cherokee Street
Phone: 18003333474
Site: dishnetwork.com

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