New Dream Catering
Freezing Cold Food

Brides: Please save yourself a huge headache and RUN! I do not want our experience to happen to anyone, not even my worst enemy on such an important day as your wedding! The planning, meetings and professionalism prior to the wedding were wonderful. We were so pleased and so excited! The tasting was great and we had heard and read fabulous reviews. Until this day I see the same great reviews, but most are from 2010. Ironic that the reviews get worse in the present day!

New Dream is not what they used to be and funny that the negative reviews on here and other sites share the same opinions as us! You'd think he reads these and would care about his reputation and livelihood and do everything possible to prevent the same mistake happening over and over again! The owner and chef did not take any responsibility for how cold and terrible the food was on our wedding day.in fact, not only did he not take responsibility for his actions and what he was paid to do, but he actually blamed our guests for not taking food fast enough. Even if the wedding timeline was behind according to "on paper, " it was not so far behind that the food would be freezing cold if it was heated up properly to begin with! The food was barely heated, there was no fluff or presentation of the display of food and the staff he hired was less than stellar. Sarah, the catering manager did not work our wedding as there were 2 other weddings that night besides ours. She was wonderful to work with however. Whoever was the catering manager with Eric at our wedding, didn't know what she was doing either to have let cold food come out. So not only was the product terrible, but New Dream lacks the customer service of making this situation right by admitting their mistakes and even possibly returning some money.

If you have already signed up with him, get EVERYTHING in writing or cancel if you can: how the food will be displayed, how it will be heated, how it will be kept heated (you don't bring out cold food and expect two little sterno's to heat it up!) and any other detail. Totally not at all what you thought you were going to get. Very disappointed and so were my guests. New Dream should be called New Nightmare!

Company: New Dream Catering
Country: USA
Address: Charleston SC
Phone: 8434754849
Site: newdreamcatering.com

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