Groupon
Whitening Kits Not Delivered and No Reply From Either Company

I purchased 2 whitening kits vouchers with Groupon in November, I followed the instructions and ordered my 2 Whitening kits through Whitening Experts on the day the vouchers were released. It advised me that it would take up to 10 working days on the delivery I selected. After 10 days and no kits delivered I emailed Whitening Experts direct, and received a very prompt response advising due to the adverse weather conditions deliveries were taking longer and I would be advised as to when the products were despatched. Fair enough I thought.
Time went on and still no kits sent. So in January I contacted both Groupon and Whitening Experts asking about this, to date I am still waiting for a reply. I have tried the phone numbers for Whitening Experts, automated response and Groupon, again automated message. I am now starting to wonder if this is a con and if I am ever going to resolve it. The money was taken very promptly from my account in November but the reply from both Groupon and Whitening Experts is now not so prompt!!!

Company: Groupon
Country: USA

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