CenturyLink
Deceptive Pricing on Bundled TV, Internet and Phone Package

I could not find a category to fit this although I am sure I am not alone in my complaint. Here's the basic. I signed up with CenturyLink a telephone company located in the South East in my case Florida is the state. I signed up for there bundled package of service to include TV (supplied by Direct TV) internet and phone. The deal for all THREE was suppose to be $80.00 a month. This turned out to be so far from the truth that it had to be a SCAM.

Here's my thinking on this Florida is full of old people who forget a lot and this being done over the phone you have no proof. I imagine that most people caught up in this scam end up just paying the amount they are billed and boy does this company know how to complicate a bill. Direct TV did the right thing once I explained to them that I would not consider coming back to them under the circumstances.

They did hit my mother's bank for the $480.00 early cancelation fee (we canceled within 10 days) after finding out about the misrepresentation. I called and spoke to Direct TV executive offices and they finally relented and promised us a refund for the full amount. CENTURY LINK well that's another story. They hit my mother account for services NEVER supplied like the internet (they never sent the modem) They have also promised a refund within 90 days.

This is from the account of a 90 year old woman on a fixed income. Talk about GREEDY, these dudes wrote the book. Mr. Glen Post III didn't even have the cojones to respond to my letter. There is a lot of bad press out there on the internet about century link all those people can't be wrong. Do yourself a favor and if you can avoid them they carry the plague.

Company: CenturyLink
Country: USA
State: Florida
City: Punta Gorda
Site: centurylink.com

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