Ups
Customer Service

UPS in all of this new age technology and advance global business practice UPS still falls behind the rest in the area of customer service. We work for a Property Management Office located inside of the actual building. It is not a make-shift office it is a real business. However UPS will not recognize the office as a business because although our address says Management Office we are located inside of a residential building. When I contacted UPS to ask if they would consider us a true commercial business (as we are) they flat out denied saying it was nothing they could do. However, the representative kept asking about opening an account with them. Now why would we want to open an account if we cannot get our business packages and deliveries before 7 or 9 pm on a normal business day, although our office hours are clearly posted. No thank UFUS... How about we stick with Fed-Ex because they are smart enough to be a consumer oriented business who obviously appreciates the accounts of our 200 (albeit small to them) locations. I can see why and how Fed-Ex became so popular for businesses - they deliver to businesses during business hours. Now we must tell our contractors and vendors to find other means of delivering their goods to us as well. STUPID, STUPID - We have had enough!!!

Company: Ups
Country: USA
State: New Jersey

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