Optimum
Failure to Reimburse

I recently left Verizon for Cablevision. Since there was a contract with Verizon, Cablevision said they would reimburse me for breaking the contract to the tune of $300 (normally they reimburse only $200). It's been four weeks since I sent my final bill (10/7) and I've had to fax it two additional times and call many times with no satisfactory response. Finally a representative said it will be six weeks from 10/25 and that they are processing it. She gave me no reasonable explanation why it took two and a half weeks for the sales department to receive the final bill. I feel like I've been receiving the runaround. She also said If I don't receive reimbursment by 12/9 to call back. It does not give me a good feeling. Seems like I was baited and lied to.

Company: Optimum
Country: USA
Address: 111 Stewart Avenue Bethpage NY 11714
Phone: 18772737626
Site: optimum.com

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