Pods
Overcharged - Customer Service, Billing

I decided to go with PODS to move back east from San Diego instead of using the Upack trailer service that we used for the move to SD 4 years earlier. PODS was $100 more expensive, but the senior sales rep out of SD, Mark Carpenter, promised me 2 months of storage would be built into my total cost instead of the usual 1 month. The dropoff/pickup in SD was fine and on schedule, as was the delivery of our stuff. My problem came when they automatically charged my CC an additional $200.44 for a month of storage that was supposed to be included in our original cost. I called Mark and left voicemails first, with no return call. Then I called cuts service and cuts satisfaction departments. They refused to help and got snippy with me saying I already got a "great price." they finally deferred me to their "supervisor" to call me back. That turned out to be good old Mark Carpenter. When he finally called me back 2 weeks later, I had to refresh him on our detailed phone conversation after he asked, "who told you that you would get 2 months of storage." I calmly said, "You did, " before continuing with the details. He seemed to recall and said he'll take care of it. Now, 2 months later and many voicemails left, I've initiated a credit card dispute and reports to their corporate office and the BBB. This is such a scam and after reading other stories, it seems they will tell you anything to get your business. Do yourselves a favor and use one of the partial trailer Upack services. No hassles and one legit price!

Company: Pods
Country: USA

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