Capital One
Overpayment Refund Check Cashed by Someone Else

I overpayed my Capital One Credit Card account for some reason the decided to send back the overpayment through the USPS. This is almost $8000 we are talking about I never got the check someone else did and cashed it. The check was made to Seniors Blue Book my business and is supposed to be a deposit only account. Capital One credited me the amount and told me the case was closed then I get my next bill and the charge is put back on. I called and again they credited my account this amount. Another month goes by, they debit my account for this amount. This happened 3 times!!!

How any bank cashed this check is beyond me. Capital One says it on me to find out who cashed the check and follow up with them it will take them 3 to 4 weeks to get me a copy of that cashed check which seems ridiculous to me. Capital One should never have put such a large check in the USPS with no way of tracking it.

I am a business owner and I would send money especially in this large sum through anybody but fed ex or ups companies that provide tracking information. I believe this was an inside scam at Capital One and they are doing nothing to help me resolve it. What can I do to get my money back and who can I report Capital One to they admit to me on the phone they have done many wrongs on this situation but refuse to help me resolve it!

Company: Capital One
Country: USA
State: Virginia
City: McLean
ZIP: 22102
Address: 1680 Capital One Drive
Phone: 7034483747, 8049671000
Site: capitalone.com

  <     >