A & E Factory Service
Incompetent Repair People

A repair person came out and diagnosed my washer and order a new logic board to fix the issue. After waiting two weeks, the second repair guy came out looked at the washer and said "oh I never recommend repairing these washers, this won't fix the problem." Not only that he was 2 hrs late. Sure enough after installing the board, it still did not work. He proceeded to tell me "too bad you missed the labor day special, " which really ticked me off. I would have bought a new washer if I was told that it was not economical to fix the damn in the first place. He issued me a refund for the part and I asked for a full refund for the misdiagnosis which he said he would put into the system but I would have to be addressed by corporate. They called and said sorry "we can not refund the service call" even though they were incompetent. They have not refunded me a dime, not even for the part that I have a receipt for. I called them just now and they say they have no record of the return at all so I submitted a refund request to my credit card company. DO NOT do business with these worthless charlatans. Again here are the reasons:

1) Incompetent repair folks that misdiagnose issues
2) Late service calls
3) Horrific customer service (non-responsive & flat out theft of a returned item)

Company: A & E Factory Service
Country: USA
Address: 952 E. Baseline rd Mesa AZ 85204
Phone: 8009059505
Site: aefactoryservice.com

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