Progressive
Feel cheated by insurance decision

I am writing to express my frustration with the Progressive auto insurance company-claims department and customer service and the at-fault determination that was made. On Jan. 15, I swerved to avoid hitting a deer.in CT, there has been over 2 ft. Of snow and the roads were narrow and there was less than normal space on this road to drive. As I was driving, a deer popped out and ran across my vehicle. I swerved slightly to the right to avoid the deer and hit part of a snow bank on the right side of the road, damaging the passenger side of my front bumper and fog light. I called Progressive to report the accident and spoke with Victoria. After describing what happened, she told me I was at-fault and explained reasons why that I didn’t agree on. The claim was then transferred to Gina Paniccia and Kristen of Progressive in Milford, CT (203) 301-6019. They were not helpful. Gina stated that I hit a stationary object (snow) and classifying as at-fault. I told her that I swerved right instinctively due to the fact that I did not want to endanger drivers on the other side of the road. The swerve was so slight that if there were no snow, I wouldn’t have went off the “road”. Both Gina and Kristen did not assist me in any way. The employees were very rude and snotty in speaking to me. I immediately asked for their supervisor’s name and Gina directed me to Claims Manager, Rich Oulundsen. Mr. Oulundsen said he would review and get back to me. He was not prompt in replying to my concern. I felt that I wasn’t a priority. When he finally called me, no compromise was made. He sided with his employees that I was at-fault. I was hoping for Progressive to make an exception due to the extenuating circumstances of this situation. I feel that I did the right thing in order to protect the safety of others as well as for the animal. I felt I had a valid argument and I feel that Progressive pushed me aside in not directly dealing with the issue and concerns as a customer and did not attempt any compromise.

Company: Progressive
Country: USA

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