Citibank
Efficient Customer Service Helped Fix Online Payment Problem

Thanks for your customer service. In the last week, I wanted to pay my credit card fee through online, but I couldn’t pay because my bank account information was not correct. If I didn’t pay the fee until deadline, it could charge me more. Your customer service was very efficient and reliable. After I told you that I could not pay the fee, you send me E-mail in order to check bank account’s information. This E-mail was very elaborate because it included my account’s detailed information helping me to check quickly. After I checked it, I called your customer service. Your customer service helped me to solve my problems efficiently because the special line was to deal with the same problems. Therefore, customer service knew the solution very well and they would double check your identity in order to avoid account compromise. I am glad to be your customer. I really appreciated.

Hope your business goes well.

Company: Citibank
Country: USA

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