Slomins
Mal-functioning Alarm

My contract with Slomins Security expires in approximately 54 months. Presently, my alarm system is mal-functioning, sending false alarms to the company. This started on July, 26th 2011. To me, it's an emergency, but I was given an appointment date of August, 3rd.initially, I was not given a time. However, on the appointment date, I called for an approximate time and was told to expect a technician between the hours of 2p. M and 6 P.M. The technician arrived at 12.33 p. M when I was not at home, and Slomins refused to send another tech until 8th Aug. I dont have an alarm and do think that Slomins is not treating this as an emergency. The agents gave me all types of conflicting stories: "it was an all day appt, " Two clients cancelled, so they showed up earlier at my house." etc.in all fairness to me, I am not responsible for clients cancelling and would like this issue treated as an emergency. Thank you.

Company: Slomins
Country: USA
State: New York

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