Craftmark Home Builders
Horrible New Home A/C

My neighbors and I have ongoing horrific HVAC problems with our air conditioning in our new construction hiomes—some $700K! We've spent thosuands of dollars onrepairs not to mention the horrific heat we've endured the past few summers! This is not one or two homes but MANY and many problems in each! Craftmark has taken no responsibility for our losses and hardship. They've sued other inferior subs and a neighbor ahd horrific mold issues. We were asked by the senior ops manager Dwayne Taylor to send receipts recently and told that the case would be reviewed on a case by case basis We did as told and recieved just a form letter related to "we're out of warranty—no reimbursement" tough luck.

Craftmark misrepresents themselves as a luxury home builder. We bought what we though were quality homes inbcluding our HVAC system., The builder has recently terminated use oif the subcontractor Masters for their new constrcution and the pumps made by Goodman. Masters still has arelatiosnhip for apst servcie warrnaties they duped people into buying. Yet they insist we shoudl contact Masters for repairs and pay out of pocket. Most of the problems relate to incorrect installation by Masters. Craftmark should reimburse us for our expenses. And recoup directly from Masters.

Company: Craftmark Home Builders
Country: USA
Address: 6820 Elm Street #200 McLean VA 22101
Phone: 7019176313
Site: craftmarkhomes.com

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