Stub Hub
StubHub Not Taking Responsibility For Their Erro

Need somebody to look into this and correct this as soon as possible. My credit card was charged and this is a StubHub error NOT MY ERROR. I listed these tickets as “Tickets in my possession” - NOT AS ELECTRONIC TICKETS. I then received notification from StubHub that the tickets were sold and that I needed to email the tickets. I could not email the tickets since they were physical tickets, not electronic tickets. I emailed StubHub and NOBODY RETURNED MY EMAIL!!! Then, several days later, I received the email below from StubHub.By then it was too late to FedEx the tickets. As you can see below, I offered to deliver the tickets in person since I was in transit to the event location myself. ONCE AGAIN NOBODY FROM STUBHUB GOT BACK TO ME!!!

Then I receive a charge from StubHub on my credit card. THIS IS STUBHUB’s ERROR, NOT MINE!!!

From: Gene Fassett [mailto: genefass@eznet.net]
Sent: Wednesday, November 10 4:39 PM
To: Fassett, Eugene S.
Subject: [Fwd: Re: Order # 35466582 (KMM4710010I15977L0KM)]

Original Message
Subject: Re: Order # 35466582 (KMM4710010I15977L0KM)
From: "Gene Fassett"
Date: Fri, September 24 9:33 pm
To: "Stubhub.com"

I am in transit to the event location and therefor can't ship the tickets via FedEx. I can deliver the tickets in person at the event venue either 9/25 or before the event on 9/26. My cell is 585-329-7500

Gene

Attached to this email is the pre-paid fedex label you will use to ship tickets for order # 35466582, please ship these tickets immediately.

Sincerely,

StubHub Case Management Team

Weekdays: 5:00AM — 8:00PM (PST)

Weekends: 6:00AM — 7:00PM (PST)

Customerservice@stubhub.com

Www.StubHub.com

StubHub! Where Fans Buy & Sell Tickets (TM)

Company: Stub Hub
Country: USA

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