Stein Mart Inc
Return Policy

I purchased a pair of sandals four years ago that I've only worn THREE times. I have the original receipt & the original box, still with the silicone packets in it. The metallic trim on one of the sandals has come undone & cannot be easily fixed. Thus, they are not wearable. Other than the loose trim, the sandals still look brand new. The store manager told me that since the item is "not in their system, " they cannot do anything about it. I paid over $40 for the sandals. I would be satisfied with a partial refund or partial in-store credit, but they were not helpful at all. I have returned items at a discount store (Ross) in a similar situation. SteinMart is supposed to be a high-end store. However, they have terrible customer service. I will NEVER shop there again.

Company: Stein Mart Inc
Country: USA
Address: 1200 Riverplace Boulevard Jacksonville FL 32207
Phone: 9043461500
Site: steinmart.com

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