AirTran
Air Tran Lies - Assisting and helping customers

I was scheduled to return from Las Vegas on 8-27-11 which was 1 day prior to hurricane Eileene hit to MA. I changed my flight from late evening to 7am. When I went online the night before the flight was cancelled. All flights from 8-26-11 to 8-29-11 were cancelled due to the hurricane. My flight was changed, without notification from Air tran, to the following Friday, Sept 2nd. Eileen wasn't even scheduled to hit MA until Sunday 8-28. After speaking to several people I was told nothing could be done, it was "Nature." I went to the airport for my original 7am flight. I was told once again, nothing could be done. I then spoke to a Supervisor who told me the flight was in fact, not cancelled. She put me on the flight and I arrived home as originally scheduled 4:35pm on Sat which was the day before Eileen hit. To make matters worse, there were approx 50 people on th flight. What was with the misleading information and rude Customer Service. With the exception of the Supervisor and one other Customer Service Rep on the phone. Horrible experience! Will never fly Air Tran again.

Company: AirTran
Country: USA

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