Ups
Poor service

Every time I order an item and it is coming via UPS, I know I am in for days of frustration and hours of arguing with them. Most recently, I placed an order for an item, got the tracking number from the vendor and tracked the package via the UPS website. The package was on track to be delivered to my home on 6-8-11. This did not occur. Even though the package arrived at the New Stanton hub at 5:00 AM, it was never put on a truck. I've had three different stories about why it was not put on a truck. After hearing multiple stories as to why this did not occur, I'm choosing to believe none of them. Yet again, I must wait an additional day or so for my package. I called the corporate office because I feel that somebody needs to investigate the New Stanton hub. This happens there regularly. Of course, nobody will actually investigate the hub. Customer service was useless as was the corporate office. From this point forward, I will not do business with any company which ships via UPS. I stopped shipping via UPS years ago due to shoddy service. I will make it known to every company with which I do business that I will no longer be a customer unless they provide another shipping option. This will be the final package to come to my home via UPS.

Company: Ups
Country: USA
State: Pennsylvania
City: New Stanton
Site: ups.com

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