Vrbo
Dirty cabin and deposit withheld over broken game

When I arrived at the Sevierville TN cabin. It was very dirty. Bathrooms, jacuzzis, hot tub filthy. Towels on the toilet brush instead of towel rack. I immediately called the housekeeper. He said he hadn't been contacted until that morning by the owner to let him know we would be there. He was rude and still didn't get things clean. So I called the cabin owner (Elaine Foster). She of course didn't answer and still hasn't called me back after 2 1/2 weeks. Through email - She claims I broke a basketball game while I was there (which was already broken, I assumed she knew since it's suppose to be checked after each guest) and will not refund my $200 deposit. Also my mother's finger got cut on the very sharp banister coming up the stairs. Not safe. If I broke something I'd admit it... Because I don't like liars or thieves.

Company: Vrbo
Country: USA

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