Sears
Washer takes over an hour per load and mixes up clothes

On dec 20 we bought a washer machine from Sears the salesman explained that the washer was a saving water system and that it was an excellent brand. For the pass 5 month we have being trying to figure out how the machine work. We are very disatisfy not only because it take 1 hour and 15 minute to do one load but also because if you use the machine to wash white cloth with bleach the next load you put in get all mextup this is happened 6 times already and all my cloth get all mexup seems like the machine is never has work properly.



We visit the stores in ft laud and in pompano a nd they refuse to change the machine because of the limitation on the 90 days. We have also purchase insurance for 5 years. I am very upset with the result the stores refused to change the machine for another type and i feel like this is not my fault. If the sell representative had told me that the machine take one hour and 15 minutes for load plus it leave a lot of water on the clothes that in consequences take hours to dry. I will have never bought in the first place.

We always has obtain all ours electric appliances in Sears for the pass 40 years. I explained to the manager that i will agree to pay any difference if any between the washer i have now and a new one the we choose. The problem is that no one want to help us and in the mean time all my cloths get ruin by the machine. I will really like to get another machine before all my clothes get ruin. My husband doesn't speak english and i think because he handle the paper work it is why we did not notice the 90 days. Please can you help us my cloths are all mixup now.

Company: Sears
Country: USA

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