FTD Flowers
Fails to Delive

I placed an order in at 10 am for delivery at 5 pm that afternoon. The site advertises that same day delivery is no problem if ordered before 2 pm, so I should have been in plenty of time. However when the flowers had not arrived by 5:40 pm, I became concerned and called the service center to let them know the office where the delivery was to be made would close at 6 pm and asked them to have the florist make the promised delivery right away. The service agent assured me a supervisor would handle it immediately and then call me back to confirm it had been done. No delivery was ever made and I never received a call. I've also emailed and gotten no response.

The worst part is not the money, but the fact that it was an occasion where it was very important that the flowers be delivered as guaranteed. The difficulties this company's failure has caused go way beyond the cost of the flowers. The experience left me highly embarrassed and several other people very sad. I will never use these guys again and will take every opportunity I get to discourage other people from using them.

Company: FTD Flowers
Country: USA

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