ADT Security Services
Refused to Honor Existing Broadview Contract Rate After Acquisition

Miscellaneous

I have been a Brinks (Broadview Security) customer for several years. Now that ADT has purchased Broadview Security, they refused to honor my existing contract, when I bought a new home and wanted to relocate my services to the new address. My old address was in St. Pete, FL 33705. I was told I would be required to sign a new 3 year agreement and that my rate would no longer be honored. I submitted an email to the company about a month ago and is yet to receive a response. I also spoke with customer service and received no follow correspondence from their management. I also submitted a BBB complaint, and ADT refused to at least honor my existing rate. This is a classic example of lack of respect for loyal customers.


Company: ADT Security Services
Country: USA
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