Alagasco
Bad Communication Policies

Alagasco (God knows why) stopped withdrawing money from my bank some months ago. I wrote them emails (never returned) and made phone calls (never returned) to inquire about the issue. Since I had enrolled in paper less bills, it turned that I was not receiving paper bills either; instead, an email with that read "click here to see your bill" but there was nowhere to click. I could not log in into my online account since I did not remember my password and ID, did not have any paper or URL where to retrieve my account number either, and they did not answer the phone.

All and all, they cut my gas service, now they want me to pay a reconnection fee of $50 plus $179 security deposit just in case my service is cut out again. Since they left a note with a telephone number that I could actually call, i complained to them. The person on the other side of the phone told me that it was not her fault, that she would be making much more money with all the reconnection fees and security deposits, but that Alagasco would not reconnect the service without that money.

I told them that I would live happier and better without Alagasco. The people managing Alagasco are bloodsuckers, they cannot be called human beings. The law of Kharma will inevitably fall upon their backs.

Company: Alagasco
Country: USA
Address: P.O. Box 2224 Birmingham AL 35246-0022
Phone: 8006584040
Site: alagasco.com

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