Lenscrafters
Lenscrafters doesn't deliver on promise

I lived in Bayonne, NJ for most of my life.
I have needed glasses for about the last 17 years. For the last 10 years or so, I used Wise Optical in Bayonne, where everything was superb. I recently moved, so when I needed new lenses for my three pair of glasses, I looked for someplace close who had a lab on premises. I found Lenscrafters in Springfield, NJ. On my initial visit, I explicitly explained that I needed the sections of my trifocals to be exactly the same size as my originals. They measured and told me it was no problem. Long story short, three trips later and three times wrong, they told me that they could not provide what I wanted, and issued me a refund. When I requested my prescription, so I could go elsewere, they couldn't find it. While it is understandable that they may not be able to supply what I needed, it is not understandable to waste so much of my time. I am self-employed and four hours of my time is worth something. It isn't rocket science. If they can't do it, say so up front and don't try to make me settle for less.
I'll now have to drive the extra distance back to Bayonne, but at least I know that I can get good service and correct product.
I certainly won't use Lenscrafters again.

Company: Lenscrafters
Country: USA

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