Virgin Mobile
Won't help the consumer & provide back call records

In late 2009 I requested a new (local to me) number from Virgin Mobile, since I had moved from the original location where I resided and first got Virgin Mobile service. Within the first week or 10 days, I began receiving phone calls from a payday loan store looking for somone named Gloria H. And I kept telling them that she no longer had this number - it is now mine and I have no idea who she is.

After 2 or 3 months of me telling them to stop calling, they did. Then a few months later, I began receiving phone calls from a debt collection company called CCA, looking for this Gloria H. When they called my cell number, all it was was a recorded message..."if you are Gloria H& please return this call". All automated.

After the third or fourth call in as many days, I called the number back and told the person who answered that I was NOT this person and I told them how long I had this number. They said they'd remove the number from their call list (obviously, Ms. H. Had not repaid her payday loan and defaulted).

After a week or two, the calls started again. Again, I called them back - and this time the man at CCA was very rude, insisting that I WAS Gloria H. And if I wasn't, then I knew where she was. I told this jerk in no uncertain terms that I was NOT her.

So I then contacted a law firm that I knew about who went after debt collectors who violated the Fair Credit Act. They said that they could get me at least $1,000 for the harrassment by CCA. The court case got rescheduled a couple of times. Then I went online to Virgin Mobile to get my phone records, only to find to my dismay that they only go back 60 days! I then emailed them to get my phone records for June & July - only to receive 2 days later an email that I would have to call their toll-free number and request a form, which then had to be filled out and sent in by a police department. WHAT THE F*??? I emailed back and told them that this is NOT criminal case -it is a civil case, and why can't I have my records? Then they emailed back 2 days later and said I could look up the past 60 days on line, or call the number and request the form. I wrote back and told them how lousy they are and I will lose the court case because I cannot provide the phone records. See, CCA is claiming that they only called my cell number ONCE - which is bullsh*t. But I don't have all the calls on my phone's call log anymore - just the last one in late June. Then today I got a call on my cell from Virgin Mobile - almost didn't answer it because it only said "unavailable". The heavily-accented woman kept saying the same thing, except NOW they say I can get my records -but it'll be at least 2 weeks. Grrrrrrrrrrrrrrrr. The case is lost - court was today.

Virgin Mobile cost me at least $1,000 in a lost case. I am now looking into another cell phone provider.

Company: Virgin Mobile
Country: USA
Site: virginmobile.com

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