Toshiba Corp
Deceptive pricing and double charging

I purchased a L640 laptop 2 weeks ago, 1/31, for $579. Three days later I noticed that Toshiba had it on sale for $549 so I called and emailed the rep to receive it at this price. He never responded so I called the following Monday 2/7. He lied saying he was just talking to his manager about it and to hold on for a few minutes.in returning to the phone, he said that he could cancel the order, and I would have to wait another week for the company to build a new one. I wondered why they would dump the one they just built and not just adjust the price. He said I could have the one that is ready to ship for the $579. I knew he was scamming me. Any reputable company would have not had a problem with this request. I said I could wait until next week. He emailed me the new order invoice and said he'd cancel the old one. Lo-and-behold, the laptop came 3 days later from China, no less. AND I found out I was charged not only the the $579 base price, but there were pending charges for the order that was $30 less. I would have been charged for 2 laptops. I'm grateful that I kept looking at my charge statement to catch this. The case is now in dispute, and I feel that this kind of deception needs to be public.

Company: Toshiba Corp
Country: USA

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